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Click & Collect Terms and Conditions
Click & Collect Terms and Conditions
Q. What is 'Click & Collect'?
Click & Collect offers another shopping option, where you can purchase your goods online on the Elite Appliances website, then collect them from our store when it is convenient for you (subject to product availability and store opening hours). Your goods are already paid for, so all you need to do is pick them up and you’re on your way.
Q. Do I pay extra to Click & Collect?
There is no charge for Elite Appliances Click and Collect.
Q: How will I know when my purchase is ready to be picked up?
You will receive an Order receipt Confirmation email, once your transaction has been processed, following review, you will be sent a Tax Invoice and pickup confirmation. You may then collect your order, from your chosen participating Elite Appliances store, 2 hours following the receipt of the ‘Tax Invoice’ email. If there are any issues with your transaction, we will reach out to you via phone first, and then email if we are unable to contact you via phone.
Q. How do I collect my order?
We’ll send you a Tax Invoice and Pickup email to let you know when it’s ready to collect from Elite Appliances. You’ll need to show your Tax Invoice (Printed or Electronic) when you collect your purchase, along with a valid photo ID (like your passport, driver’s license, adult proof of age card or Keypass identity card) and the credit card you used for the purchase (if you used a credit card). Any friendly Elite Appliances team member will be able to help you with your pickup.
Q: The item I chose online is marked ‘Order In’, or ‘Call Store’ at the location I wish to collect from. What does this mean?
If the product you want is marked 'Order In' or ‘Call Store’ this means that the product you wish to purchase is not currently available for Click & Collect.
You can still complete your purchase and choose to Click & Collect when it arrives into stock or select a delivery option. If you choose to pursue this purchase option you will receive a Backorder email within 24 hours to let you know your item has been ordered, and when it is expected to be available.
Q: How long do I have to pick up my purchase?
Once you’ve been notified that your purchase is ready to be collected from Elite Appliances, it will be held there for 21 days. If it’s not collected, the purchase will be cancelled and a full refund issued.
Q. Can someone else pick up my Click & Collect order?
You can nominate someone to collect the goods on your behalf when placing your order, by entering their name in the ‘Comments’ box, during Step 1 of the Checkout. All they will need is the order number and their valid photo ID (like your passport, driver’s licence, adult proof of age card or Keypass identity card).
Q. Can I change my Click & Collect order once it has been placed?
If you need to change your order, please contact our customer service team at [email protected] as soon as possible. To protect your purchase, once an order has been placed we don't allow the person nominated to collect the goods to be changed. If you wish to nominate a different collector, you'll need to cancel the original order.
Q. Can I cancel a Click & Collect order?
If you need to cancel your order before you have collected it, email us as soon as possible at [email protected]
Q. What if the item goes on sale after I’ve purchased it?
You will always pay the lowest price at Elite Appliances. With our Lowest Price Guarantee*, if you find a lower advertised price, on the identical item - we’ll beat it!
Plus, you can shop today with confidence, with our 14 Day Price Promise*. If you see the same item cheaper elsewhere, within 14 days of purchasing, we’ll refund the difference!
*Terms and conditions apply
Q. What if I change my mind when I collect my goods in-store?
Please advise an Elite Appliances team member in-store, and they will help you return or exchange any items.
Q: How can I get 2 Hour* Click & Collect?
Order online from Elite Appliances before 3pm on a regular trading day, and you will receive notification that your purchase is ready to be collected in as little as 2 hours.
*Terms and conditions apply.
Terms & Conditions
For the avoidance of doubt, when you elect to use Click & Collect, you are purchasing from Elite Appliances (Hobart) Pty. Ltd. (ACN 087 978 372); trading as Elite Appliances whose registered office is at 133 Bathurst St, Hobart, Tasmania 7000. For your convenience, your purchase from Elite Appliances can be collected directly from our store.
Online purchases made on the Elite Appliances website are governed by these Terms and Conditions, and the Elite Appliances Terms and Conditions of Sale.
2 Hour Click & Collect is only available when:
Your online purchase is finalised on a day on which Elite Appliances is open for business;
Your order is finalised a minimum of two (2) hours before Elite Appliances closes for that day;
is categorised as being ‘In Stock’ during the purchase process;
is not affected by an event outside the reasonable control of Elite Appliances; and
is not categorised as ‘Order In’ or ‘Call Store’.
Click & Collect may not be available for products marked as ‘Call Store’. Please contact Elite Appliances for stock information.
To verify Elite Appliances opening hours, use the Store Finder functionality on the Elite Appliances website, or contact us.
If your purchase is finalised after 3pm on a day that Elite Appliances is open for business, your purchase will be attended to the next day that Elite Appliances is open for business.
If you make your purchase from Elite Appliances or seek to collect your purchase from Elite Appliances outside of our opening hours, your purchase will be attended to the next day that Elite Appliances is open for business.
How does 2 Hour Click & Collect work?
Select your products, add to your Cart and proceed to Checkout;
Enter your address, during ‘Step 1 - Enter Your Personal Details’ of the checkout;
During ‘Step 2 - Select your Click & Collect / Delivery / Backorder Option’ of the checkout, select Click & Collect as your preferred option;
Once you have selected this option, you can proceed to the next stage of the checkout, and complete the rest of your order as normal;
Elite Appliances will send you a receipt confirmation email of your order, once validated, you will receive a Tax Invoice, which you will be required to present at the time of collecting your order, from Elite Appliances;
Collect your purchase from Elite Appliances;
Your Elite Appliances purchase is subject to a fraud analytic pre-screening that is undertaken during the payment process. If there are any difficulties with processing your order, you will be contacted by Elite Appliances to discuss the status of your purchase. Elite Appliances reserves the right to cancel any orders which do not pass our fraud checks. For privacy reasons, we may not be able to disclose the reason for your order being cancelled. For further information please contact Elite Appliances at [email protected] or phone 03 6231 6633.
The ability of Elite Appliances to organise the collection of your purchase, including within the specified time frames, is subject to anything outside the reasonable control of Elite Appliances.
If you elect to use Click & Collect, you will receive the following from Elite Appliances:
a confirmation email confirming receipt of your order
an email attaching your tax invoice from Elite Appliances.
To the extent that these Click & Collect Terms and Conditions conflict with or are contradictory to the general Elite Appliances Terms and Conditions of Sale, these Click & Collect Terms and Conditions prevail to the extent of any inconsistency.
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